For one year now, our customers have been able to use the ISGUS Customer Service Portal as a central point of contact for support requests and questions about ZEUS® and the ZEUS® modules. The portal has quickly established itself as an indispensable platform for fast and transparent customer service.
Digitalisation meets customer focus
With the introduction of the Customer Service Portal, ISGUS pursued the goal of significantly improving service for our customers and speeding up response times. The aim was to make this not only faster, but also more efficient. Thanks to the simple, digital recording of tickets, our customers can now report their concerns at any time, regardless of fixed service hours. Internally, this has also simplified many processes and given our support staff more freedom, which benefits the quality of our customer service.
Impressive figures after one year
The figures and resolved tickets speak for themselves: what is even more remarkable is that 68% of tickets are so-called one-touch tickets – meaning they can be resolved immediately upon first processing. In addition, more than 54% are resolved within 24 hours. This shows how effectively and efficiently our support team works.
In addition, our customers benefit from the ability to view the processing status of their enquiries online at any time. This transparency creates trust and provides assurance that every concern is taken seriously and dealt with promptly.
More than just support – a promise of excellent service
ISGUS stands for modern Workforce Management and partnership-based cooperation. The customer service portal is another building block that underlines our service promise: fast response times, excellent support and maximum customer satisfaction.
The first year of the ISGUS customer service portal shows that digitalisation and customer focus go hand in hand. With fast solutions, high transparency and a dedicated support team, ISGUS is setting new standards in service and strengthening the trusting cooperation with its customers – a win-win situation for everyone involved.
